GDPR & Data FAQs

Business / customer data related to the Sablono Platform is hosted in data centres of our cloud infrastructure provider Amazon Web Services, Luxembourg (AWS) in the region of Frankfurt.  

We rely on a multi-account structure for our AWS organisation, where productive, non-productive and backup data and infrastructure reside separately in their own accounts. Backup data is currently stored in the Paris AWS region. 

Currently, our backup strategy supports a Recovery Point Objective (RPO) of 24 hours. For the different system components, backups are made daily to continuously (approximately every 15 minutes). 

Our customers are the data controllers in a GDPR sense, Sablono is data processor. Therefore, you own the data at all times. 

We do encrypt customer data and documents stored in our data stores including backups with state of the art encryption methods. All data transmitted between Sablono and its users is secured by encrypted connection using Transport Layer Security (TLS) in version 1.2 or 1.3. Older and known weak protocols are not used. 

As you are the data controller, you are always able to receive the data from the system in different ways and formats, see below. After a project ends, if you are running on a Sablono enterprise subscription, you can archive your projects and maintain access to the project and audit trail as long as your enterprise subscription is renewed. 

If you subscribed to Sablono for an individual project (project subscription), after your subscription ends we will automatically delete it  after the time legally required for Sablono to comply with regulations. Once your subscription ended, you will not be able to access the information in the system any longer. You can however subscribe to a limited archiving subscription.   

Yes, you can download the data from Sablono at any given time directly in the system as CSVs (Excel), PDFs or images. You can also use Sablono’s reporting API to extract (regular) copies of the data and store in your own data systems. 

It will be a combination of different data types:  

- Reporting API export including all progress data in CSV or JSON  
- QA Checklist PDFs  
- Uploaded pictures PNGs  

If your project runs on an enterprise subscription you can access all your projects data until your subscription is cancelled. 

If your project runs on a project subscription, you can book a limited archiving service subscription that still allows you access to the data on Sablono even after the project was finished.  

Sablono is a Software-as-a-Service cloud system hosted by us for our customers. The service is not intended to be hosted by our customers on their premises. If this is a must for you for archiving purposes, we suggest you a) connect to our reporting API and build local copies of the data in your data systems, b) subscribe to an enterprise or archiving subscription for use beyond. If neither of these options are viable for you, please let us know your requirements and we can work out a solution for you. Please be aware that these solutions we find might incur higher costs than the options above. 

Sablono offers numerous ways of exporting your data. You will find extensive documentation about all of them on the Sablono support centre which you can find under Sablono Help Center on https://support.sablono.com/en/. For the previously mentioned data exporting options please refer to the below. 

The Sablono Reporting API is fully documented under Sablono Reporting API documentation on https://developers.sablono.com/docs/api/v1/. In essence you can connect to it on e.g., a daily basis and download a current snapshot of your projects data including your Deliverables, Activities, QA Checklists, Cost Packages, Notes, Image URLs, Project Structure. The data provided is in tabular format and can be used to e.g., create custom dashboards in data analytics tools. 

You can download your QA Checklist PDFs at any time from the Deliverables page on Sablono at https://app.sablono.com/#/account/login. A detailed description on how the functionality works can be found in our Help Center at https://support.sablono.com/en/articles/3019534-bulk-qa-checklists-pdf-export. Please note that QA PDFs will also include all images attached to Notes which are part of the exported QA checklists. 

If you want to export all your project pictures separately in PNG format, please get in contact with us. Our IT team will gladly help you.