Terms and Conditions - FAQs

Section 1: Subject

1. What are licensing conditions?

This section defines the rights and obligations that you and Sablono have towards each other for using the Platform. Do keep in mind, though, that these are not the entire set of “terms and conditions”. The terms for any extra services you order will be separate.

 

2. What will our contract with Sablono include?

Your contract with us includes the following:

1. The Conditions mentioned under the General Terms and Licensing Conditions of Sablono GMBH section.
2. The Terms and Conditions applicable to commissioned data processing services.
3. Terms for using the Sablono platform and its services.
4. Sablono’s Service Level Agreements (SLAs).
5. The final terms and conditions agreed while accepting your order.

The terms and conditions laid out in the final contract will be applicable in case there are any contradictions between any terms or conditions mentioned anywhere else.

 

Section 3: Order and Provision of Services

1. What should your order include?

Your order should include you’re the date you wish to start using the Platform. Additionally, it should include how long you wish to use it and the nature of your use. For example, how many people will use it, what it will be used for, etc.

2. Will your order include future upgrades or additional services by default?

When you sign a contract with Sablono, you will get the latest version of the Platform at the time. Any services, packages, or features that are added to the Platform later will not be available to you by default. But you can order them separately at any time.

 

3. Can your affiliate companies use the platform, too?

Your contract allows only you (or your company) to use the Platform. However, you can get written permission from Sablono to allow your affiliate companies to use it along with you. Do note that in such cases, you will be responsible for the way your affiliate companies use it and any additional user fees for them.

 

Section 4: Use of the Platform

1. Can Sablono block your account?

Sablono can block your account if we notice any activities on your account that break the terms mentioned in your contract. We can also block your account in case of any illegal activities. We will always speak to you first if we detect such activities to understand your point of view unless the activities pose an immediate threat to the Platform or Sablono.

 

Section 5: License

1. What does your license include?

Your license states that we can also provide the Platform to other people or companies, and you cannot transfer your account to someone else. Your rights will also be non-sublicensable, meaning you cannot sublet your platform to other companies without Sablono’s written permission (even if they are your affiliates).

2. What is not allowed after purchasing the platform?

You are not allowed to copy or replicate any elements of the Platform or modify it for your use. You also cannot create different versions of it or use it to create a similar product. You are also not allowed to reproduce content from the platform. However, you can reproduce content and use it within your company as long as it doesn’t break the terms of your contract.

 

Section 6: User Fees

1. When do you need to pay user fees?

You must pay the user fees for the minimum duration of your contract before you can start using the Platform. After that, you must pay all fees within 14 days from the date of the invoice. Please note that the fees shown are exclusive of Value Added Tax (VAT). It will be charged as per the governing law.

 

Section 7: Data Protection

1. How can you be assured that your data is secure on the platform?

Sablono will create a separate agreement with you to determine how your data will be processed on the platform. You can also find more about our privacy policy here.

 

Section 8: Confidentiality

1. How does Sablono handle confidential information?

Information you share with us is considered confidential if you explicitly mention it while talking about it or mark it as “confidential” in any written communication. We will never share confidential information with any third parties without your express permission. However, we may share relevant information with someone planning to acquire our company in the future. This condition is valid for two years after your contract with us has ended.

 

Section 9: Indemnity

1. What happens if the terms of contract are broken?

If you break the terms of your contract and this causes Sablono loss or damage, you as the customer would be responsible for covering the relevant costs, including any legal fees associated with this.

 

Section 10: Liability and Warranty Period

1. Is there a limitation on Sablono’s liability?

Sablono will be responsible for damages only up to a certain limit that is considered ‘normal’ if our contract with you is violated. Beyond that, we will not be responsible for any damages. We are also not responsible for defects that were there when you signed a contract with us. However, you get a warranty of one year for such defects.

 

Section 11: Term and Termination

1. What is the duration of the contract?

A contract with Sablono is usually valid for one year and is auto-renewed for one month or one year after that, depending on your Agreement plan. We will always notify you one month before your original contract is ending so you know a renewal is coming up.

2. Who can terminate the contract?

Under extraordinary circumstances, either party (you or Sablono) can end the contract by giving written notice. If you simply don’t wish to renew your contract, you must inform us in writing at least three months in advance and we will not auto-renew it.

3. What happens to your data after the contract is terminated?

You can access your user accounts for 30 days after the contract has ended to download or export your data. We will deactivate your account after 30 days and delete all your data 14 days after your access ends.

 

Section 12: Representations and Warranties

1. What conditions do each party need to fulfil to safeguard data?

To conclude the contract, you will need to confirm that your data does not infringe any copyrights, patents, trade secrets or other third-party or property rights. You'll also need to ensure that you agree to take care to prevent any malicious code from being used within the Sablono Platform.

Sablono will also take precautions to prevent any malicious code from entering the Platform.

 

Section 13: Contract Amendments

1. Can Sablono amend the contract?

Sablono can amend the conditions to reflect changes to the Platform or Services. If any changes to your contract are made, you'll always be notified on the Platform or by email, stating the date that the new conditions will start. If these changes noticeably reduce the functionality of the Platform, you have the right to terminate your contract within 1 month.

Any other changes to the contract by either party can only be put into action if requested in writing and signed by both parties.

 

Section 14: Other Provisions

1. Does signing the contract mean that we are in partnership with Sablono?

All parties are independent entities so signing the contract with Sablono will not establish any partnership, joint venture, agency or employment relationship.

2. Are there limits to our legal rights?

Your legal rights remain even if you delay or fail to exercise them. The same is true for Sablono's legal rights.

3. Can the contract be assigned to another party?

Either party can only assign the contract in the case where a merger, acquisition, reorganisation or sale has been made. Any other attempts to transfer the agreements under the contract to another party will be invalid.